Rejected Registered Representative Application and How to Prevent It
Member Query
Why would SARS reject a Registered Representative (RR) application even if all the required documents have been uploaded and are clearly readable? They’re now asking the RR to make a branch appointment and complete the process in person.
Our Response
A common reason for SARS rejecting an RR application is that the individual is both an entity official and also a registered taxpayer in their personal capacity.
SARS verification of personal details
SARS verifies the personal details currently held on their system for the taxpayer, such as name, surname, contact information, or address. If any of these differ from those submitted with the RR application, SARS may not be able to verify that it’s the same person. This often happens when the taxpayer has not updated their personal details with SARS over time. For example, changes in cellphone numbers, email addresses, or residential addresses may cause mismatches. Additionally, a change in surname (e.g., due to marriage) may also result in discrepancies in cases involving female applicants. Since only individuals registered with SARS can be appointed as RRs, any mismatch in personal details may require the individual to visit a SARS branch in person to verify and update records.
How Can You Prevent a Rejected Application?
To prevent SARS rejecting the application, ensure that the individual’s personal details are updated on their eFiling profile before submitting the RR application. The personal information should match across both records, potentially avoiding needing a physical visit to a SARS branch.
