Directors Can Update Contact Details After Passport Renewal
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The Companies and Intellectual Property Commission (CIPC) has issued Customer Notice 10 of 2026 to address a common problem directors experience when trying to update their contact details after renewing their passports.
According to CIPC, some directors encounter a system validation error when attempting to change their contact information. The error typically states that the individual is not recognised as a director of the company, even though they are listed on the company records.
The issue often arises when the passport previously linked to the director’s CIPC profile has expired and the customer profile has not yet been updated with the new passport details.
How to resolve the issue
To successfully update contact details, CIPC says directors must first ensure that their customer profile is linked to their new passport number.
Once this is done, the director can submit an application to update their contact information, provided that the full name and surname on the customer profile match exactly with the details recorded for the director on the company’s CIPC records.
If the details do not match, or if the system continues to display an error message, the director will need to log a query through the Customer Enquiries Management System (CEMS) at: https://enquiries.cipc.co.za/.
Information required when logging a query
When submitting a query to CIPC through the CEMS platform, the director must include:
A full screenshot of the system error message
The director’s CIPC customer code
The company registration number
Providing these details will help the Commission investigate and resolve the issue more quickly.
Processing time
Once the request to update the director’s contact details has been approved, the updated information should reflect on the CIPC system within 72 hours.
The notice forms part of CIPC’s effort to address recurring system issues affecting customer profile updates and to ensure that director contact details remain accurate and accessible on the registr
