CEMS Is Live: CIPC Moves All Queries to Its New Enquiry System
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If you’re still emailing CIPC, it’s time to stop. From 1 April 2026, every query must go through the new Customer Enquiry Management System (CEMS). No exceptions. Here’s the practical impact on your practice:
First, email are in the past. Any new queries sent the old way simply won’t be processed. Even follow-ups on existing matters must move to CEMS.
Second, your turnaround time now depends on how well you use the system. The benefit is clear, better tracking, faster responses, and fewer lost queries, but only if your team actually uses it properly.
Third, this affects compliance. If a CIPC issue delays a client filing, you carry the risk. This system is now part of your control environment—not admin.
What You Should Do Now
Update your internal processes so every query goes through CEMS:
Train your team so nothing slips through
Start tracking queries properly—this is now your audit trail.
How to Access CEMS
You can access the system the following ways:
The CIPC website (cipc.co.za), (scroll to the bottom of the home page, there is “NEED HELP?”, under that select “Log a Query”)
Bizportal (https://www.bizportal.gov.za/), select “Contact Us”, select “Enquiries”
Directly via https://enquiries.cipc.co.za/
Read CIPC Notice 17 of 2025 for more information.
