eFiling Queue? Don’t Panic — It’s Just a Virtual Waiting Room

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SARS’s Virtual Waiting Room

If you're logging onto SARS eFiling this week and see a wait time, it’s not a glitch, it’s part of SARS’s new system to manage high traffic.

With the 2025 tax filing season now open, millions of taxpayers are logging in. To prevent the site from crashing, SARS has introduced a virtual queue.

What You Need to Know

• If there’s a surge in users, you may be placed in line or ‘virual waiting room’ temporarily.

• You’ll see a message with an estimated wait time (e.g. 10 minutes).

• Once it’s your turn, you’ll automatically be taken to the login page, no need to refresh or start over.

This helps SARS keep eFiling stable and secure for everyone. It’s a small wait for a smoother tax season.

Pro tip: Try logging in during off-peak hours if you’re in a hurry and wait a few days for SARS to iron out the system issues if you can.