Leana van der Merwe, Technical Manager, Chartered Institute for Business Accountants (CIBA) Leana van der Merwe, Technical Manager, Chartered Institute for Business Accountants (CIBA)

Client and stakeholder relationships: building trust with clients, SARS and staff

Strong client and stakeholder relationships are the hidden power behind every successful accounting practice. Relationships Drive Results shows how CBAPs can turn everyday interactions with clients, SARS, and even staff, into opportunities for trust, loyalty, and business growth. This isn’t theory; it’s a practical guide for accountants who want fewer conflicts, faster decisions, and a reputation that earns respect and repeat business.

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