Handling Client’s Dispute Over Fees

“He wants a refund. I want respect.”
What do you do if a client demands his fees back despite months of unpaid support and self-inflicted tax mess? In this case the accountant stood firm. Armed with proof, a lawyer, and a paper trail thicker than a SARS audit, she’s not backing down. This case is one’s for every accountant who's done more than they were paid for, only to get slapped with a dispute.